Privacy Policy

We take your privacy seriously and we are committed to protecting your privacy. We follow the procedures set out in this policy when using your information.

By using this Website to give us your information you accept the terms of and consent to us using your information in accordance with this policy.

Information Collected

For the purpose of the Data Protection Act 2018 the data controller is The Flower Pot Lydney, whose contact details are set out at the end of this document. We will use the information we collect about you lawfully and to process your order and to provide you with the best possible service.

If you use the Services or if you contact us with an enquiry we will collect personal information such as your name, contact details, phone number, email address and address and only use them to respond to your enquiry.

We will never collect sensitive information about you without your consent. We may contact you by telephone, post or email.

Use of Information

The information you provide will be held on a database in the UK and may be accessed by our staff and by those who provide support services to us. We may also share it with third parties such as banking and merchant services and third-party suppliers where necessary to provide services to you. We use third-party suppliers to provide some of our products and your order contact details (but not your credit/debit card or financial details) may be passed to those relevant suppliers solely for the purpose of delivering your order.

Where you permit it we may also use your personal information and may allow selected third parties to provide you with information about goods and services which may be of interest to you. Where you have agreed that we may pass your information to third parties when ordering through the website, we or they may contact you by email, post, telephone or other means. We will not share your information for marketing purposes without your consent.

We may pass aggregate information on the usage of our Website to third parties but this will not include information that can identify you.

If we intend to transfer your information outside of the European Economic Area (other than to fulfil your order) we will obtain your consent before such transfer.

We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete. We rely on you to notify us if any details require updating or deleting. We will respond to such requests efficiently and promptly.

Use of Cookies

Unless you have indicated your objection when providing your information, our system will issue cookies to your computer when you access the Website. Cookies store small amounts of information about your browsing habits. They make it easier for you to use the Website on future visits, allow us to monitor traffic and enable us to personalise your experience.

You may be able to modify your browser settings to decline cookies or to notify you when a cookie is offered. Declining cookies may, however, hinder Website performance.

Security

We employ security measures to protect your information from unauthorised access, unlawful processing, accidental loss, destruction and damage. However, transmission of information over the internet is not completely secure. We will use reasonable endeavours to protect your personal data but cannot guarantee its security.

We will retain your information for a reasonable period or as long as the law requires. We will only disclose your information in the event that we sell all or part of our business, if we are acquired by a third party or where legally required or permitted.

You are entitled to receive a copy of your personal data and we may charge a £10 fee to cover administration costs.

We may amend this Privacy Policy at any time. If we make substantial changes to the way we use your information we will notify you by posting updates on the Website.

All comments, queries and requests relating to our use of your information are welcomed and should be emailed to us.